The Communications Section has experienced many technological changes throughout the years but the one constant is the need for fully qualified and capable people to pick up the phone and answer calls for service, many requiring a police officer to be dispatched. The section answered 104,343 telephone calls in 2011. Approximately 9,841 were 9-1-1 calls, 2,561 were transfers to EMS, 220 were TDD calls/test calls, and 91,721 were received on non-emergency and administrative lines. An additional 47,221 CAD events were logged. There were 801 hours of training and instruction accomplished during 2011. The section is a very important link to maintaining the department’s high quality service.